Refund policy

At Athira, we believe luxury should feel effortless — including your shopping experience. If something isn’t right, we’re here to make it right.

7-Day Easy Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

If you’re not completely satisfied with your purchase, you may request a return directly from your Order Confirmation Page.

No complicated processes. No hidden conditions.

What Makes Our Returns Simple

✔ 7-Day Return Window
✔ Free Return Shipping Across India
✔ No Restocking Fees
✔ No Final Sale Restrictions
✔ 100% Transparent Process

We do not charge any return handling or restocking fees.

Eligibility for Returns

To qualify for a return:

  • Item must be requested within 7 days of delivery

  • Product must be unused and unworn

  • Must be returned in original packaging

  • All tags, certificates (if applicable), and invoice must be included

As a brand rooted in authenticity and trust, we ensure every returned product is inspected to maintain our hygiene and quality standards.

How to Initiate a Return

  1. Visit athira.co.in

  2. Go to your Order Details page

  3. Click Request Return

  4. Select reason for return

  5. Submit your request

Once approved:

  • A pickup will be scheduled

  • Return shipping is completely free

  • You will receive tracking updates

Refund Process

  • Refunds are processed once the product passes quality inspection.

  • Refund will be initiated to your original payment method.

  • Please allow 5–7 business days after pickup for refund processing.

You will receive email confirmation once your refund is completed.

Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A wrong product

  • A missing item

Please contact us within 48 hours of delivery with clear photos and order details. We will prioritize resolving it immediately.

Exchanges

Currently, we process returns as refunds.
You may place a new order for the correct size or product after refund confirmation.

Important Notes

  • Returns requested after 7 days of delivery will not be accepted.

  • Products showing signs of wear, damage, or alteration will not qualify for return.

  • Customized or engraved products (if introduced later) may not be eligible.