Refund policy

At Athira, we believe luxury should feel effortless — including your shopping experience. If something isn’t right, we’re here to make it right.

Where You Purchased Matters

Online (athira.co.in) Offline Stores
Returns (refund) Yes, within 7 days of delivery Not accepted
Exchanges Not available at present Yes, within 7 days of purchase

Online Purchases (athira.co.in)

7-Day Easy Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

If you’re not completely satisfied with your purchase, you may request a return directly from your Order Confirmation Page.

No complicated processes. No hidden conditions.

What Makes Our Returns Simple

✔ 7-Day Return Window
✔ Free Return Shipping Across India
✔ No Restocking Fees
✔ No Final Sale Restrictions
✔ 100% Transparent Process

We do not charge any return handling or restocking fees.

Eligibility for Returns

To qualify for a return:

  • Item must be requested within 7 days of delivery

  • Product must be unused and unworn

  • Must be returned in original packaging

  • All tags, certificates (if applicable), and invoice must be included

As a brand rooted in authenticity and trust, we ensure every returned product is inspected to maintain our hygiene and quality standards.

How to Initiate a Return

  1. Visit athira.co.in

  2. Go to your Order Details page

  3. Click Request Return

  4. Select reason for return

  5. Submit your request

Once approved:

  • A pickup will be scheduled

  • Return shipping is completely free

  • You will receive tracking updates

Refund Process

  • Refunds are processed once the product passes quality inspection.

  • Refund will be initiated to your original payment method.

  • Please allow 5–7 business days after pickup for refund processing.

You will receive email confirmation once your refund is completed.

Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A wrong product

  • A missing item

Please contact us within 48 hours of delivery with clear photos and order details. We will prioritize resolving it immediately.

Exchanges (Online Orders)

Currently, we process online returns as refunds.
You may place a new order for the correct size or product after refund confirmation.

Offline Store Purchases

7-Day Exchange Policy

Purchases made at our offline stores are not eligible for returns or refunds. However, you may exchange your purchase within 7 days of the date of purchase.

Eligibility for Exchanges

To qualify for an exchange:

  • Exchange must be requested within 7 days of purchase

  • Product must be unused and unworn

  • Must be presented in original packaging

  • All tags, certificates (if applicable), and the original invoice must be presented

  • Product will be inspected to maintain our hygiene and quality standards

How to Exchange

  1. Visit the Athira store where you made your purchase, with the product and original invoice

  2. Our team will inspect the product

  3. Choose a replacement product or size of equal or higher value (any price difference is payable at the time of exchange)

Damaged or Incorrect Items

If you notice a defect, a wrong item, or a missing item, please inform the store team immediately, or contact us within 48 hours of purchase with clear photos and your invoice. We will prioritize resolving it.

Important Notes

  • Online returns requested after 7 days of delivery will not be accepted.

  • Offline store exchanges requested after 7 days of purchase will not be accepted.

  • Offline store purchases cannot be returned for a refund.

  • Products showing signs of wear, damage, or alteration will not qualify for a return or exchange.

  • Customized or engraved products (if introduced later) may not be eligible.